Transaction types

Two types of payment transaction are possible through DUAL Softswitch:

•	Immediate payments - PayPal refer the these as "Sales". When a customer authorises a payment to your PayPal account, the calling credit is added to their account immediately.

•	Deferred payments - PayPal refer to these as "Orders". When a customer authorises a payment to your PayPal account, the payment is reserved against their PayPal balance and is not added as calling funds until your manually accept the payment. This can help you to assess payments from new customers.

You can choose whether payments are accepted immediately or deferred on a per-account basis.

Assessing deferred payments

You can see a list of deferred payments awaiting your action by clicking the Deferred payments link in the Payments box on the left sidebar of the DUAL Softswitch Administration System. You will see a table showing a list of currently deferred payments. For each payment, there is information that may help you make your assessment. This includes the name of the PayPal account holder; their registered country and their PayPal account status (verified or unverified). The IP address from which the payment was made will also be shown, with a link to a page providing geographical information concerning that IP address.

The final two links are Accept and Decline. Click on one of these links after you have made your assessment. If you click Accept, the funds will be withdrawn from the customer's PayPal account and transferred to your PayPal account. Then the customers account balance will be updated to reflect the payment. If you click decline, the payment will be cancelled.

Payment review

Occasionally, PayPal will defer a payment for their own security review. If this happens, DUAL Softswitch will send you an email explaining what has happened. There is no action for you to take until PayPal contact you by email informing you of the result of their review. If the payment is accepted, you will need to manually record the payment on the customer's account. The calling credit will not be added automatically.

Refunds

Refunds cannot be made through the DUAL Softswitch Administration System. If you wish to refund a payment to a customer, you should do this through your PayPal control panel. You will also need to adjust the customer balance by applying a negative payment or a charge.